Quadient Inspire Recognized as a Leader in CCM 2026 by Omdia with Best in Class Distinction
Quadient has been recognized as a Leader in the Omdia Universe: Customer Communications Management (CCM) 2026 report. Its Quadient Inspire suite received the 'Best in Class' distinction for technology and solution scope, achieving the highest technology score among all evaluated vendors.
Recognition of the Inspire Platform and its Artificial Intelligence Capabilities
Omdia praised Quadient Inspire for its robust capabilities in content creation, batch communications, and ad hoc communications, as well as the flexibility of its deployment options and the integration of the customer journey within the platform.
The report highlights that the generative artificial intelligence integrated into Quadient Inspire provides assisted and governed functionalities that enable the creation, refinement, analysis, translation, and optimization of communications, content, and scripts, with human oversight and built-in approval processes.
Quadient is also recognized as the first CCM provider to have directly integrated customer journey mapping into its platform. The customer engagement capabilities notably include A/B testing.
Strategic Positioning in the Evolving CCM Market
The CCM market is evolving beyond its traditional role centered on billing and statements. Omdia identifies omnichannel delivery, AI-assisted content creation, and integration with digital experience management platforms as key growth drivers.
The Inspire platform from Quadient addresses these challenges through business profile-based content creation, reusable content libraries, governed workflows, AI-assisted creation, and advanced personalization capabilities.
According to Lilac Schoenbeck, Senior Vice President of Product for Digital at Quadient, this recognition confirms Quadient's strategy of placing human-centered, governed artificial intelligence at the heart of corporate communications. Companies are seeking a holistic approach that connects content, data, workflows, and insights from customer journeys to deliver timely, compliant, and meaningful customer communications.
