AMF: Online Banks Criticized for Quality of Information to Investors
Monitoring of Digital Practices
Between January 2023 and May 2025, the AMF examined the entire digital journey of four authorized institutions providing investment services. Three of them rely on a network of branches, while the fourth offers a 100% online service. The Authority reviewed the presentation of general information on the websites, access to client spaces, data collection during the opening of securities accounts or equity savings plans, and the progression of the regulatory profiling questionnaire through to order execution.
Identified Areas of Vulnerability
The AMF identified several shortcomings: incomplete or poorly readable information about the services offered, client questionnaires lacking robustness to assess product suitability for investor profiles, ambiguous warnings for inappropriate products, and internal controls inadequately adapted to the specifics of digitalized processes.
Thus, the Authority encourages professionals to enhance their practices on these four fronts to better protect investors in a context of increasing digitization of savings. It emphasizes that the quality of information must be consistent, whether the client interacts online or in a branch.
This content has been automatically translated using artificial intelligence. While we strive for accuracy, some nuances may differ from the original French version.
