Atos Crowned as European Leader in Intelligent Automation by ISG

Evaluation Criteria and Methodology

According to ISG, the evaluation focuses on the providers' ability to deliver end-to-end automation combining technology, consulting expertise, and measurable business outcomes. The analysis examines the strength of the providers in key technologies such as RPA, AI, and process intelligence, as well as their integration into consulting, implementation, and managed services. ISG also looked at the ability to innovate with emerging tools, tailor solutions to specific sectors, and expand delivery through global talent and operational models. The evaluation places particular emphasis on the value delivered to clients, including productivity gains, cost savings, and overall return on investment.

Atos' Intellectual Property-Centric Approach

ISG praised Atos' focus on intellectual property, notably through its Atos Polaris AI platform, which combines agent-based and generative artificial intelligence in a unified and flexible environment. The platform operates with several leading language models and supports a wide range of pre-configured and customizable AI agents. This capability is enhanced by the deep integration of agent-based AI into the AIOps suite, offering self-repairing systems, predictive operations, and automated remediation. The group has also been recognized for its highly interoperable ecosystem with strong client delivery and sector orientation, its ability to integrate with leading enterprise and IT service management tools, and its extensive network of partners. ISG noted Atos' proven track record of measurable outcomes for large enterprises, its approach based on direct client contact, advanced change management practices, and innovation frameworks at the design level.