Orange Business and Tech Mahindra Enter Exclusive Negotiations for Strategic Partnership
Orange Business and Tech Mahindra announced on Monday that they have started exclusive negotiations to form a strategic partnership without equity participation. The goal is to combine their expertise to support companies in their digital transformation, focusing on artificial intelligence, automation, and secure platforms.
Joint Commercial Approach to Enhance Regional Synergies
The collaboration project is based on a joint commercial approach aimed at enhancing regional synergies and jointly developing innovative solutions. Orange Business and Tech Mahindra plan to provide secure, scalable, and AI-optimized solutions to meet the growing demand from international organizations. The partnership would involve outsourcing some of Orange Business's international customer support and parts of the quoting, ordering, billing, and after-sales activities located outside of France to Tech Mahindra. Orange Business would continue to directly manage end-to-end services for certain critical segments, including operations in France, ensuring full compliance with French and European regulations.
Leveraging Unique Positions to Boost Automation and Operational Efficiency
The combination of Orange Business's unique international positioning with the agility and scale of Tech Mahindra is expected to accelerate automation and enhance operational efficiency. A comprehensive review of current operations, processes, tools, and performance indicators will identify areas where Orange can leverage Tech Mahindra's expertise. The goal is to speed up execution, increase scalability, and optimize overall efficiency, while supporting sustainable growth and enhancing customer experience. Orange Business has 30,000 employees across 65 countries and supports over 30,000 B2B clients globally.
Implementation Subject to Approval by Representative Employee Bodies
The implementation of this project remains conditional upon the conclusion of the consultation process with the relevant employee representative bodies. This partnership would complement the ongoing global digital transformation at Orange Business and strengthen its ability to accelerate execution and industrialize large-scale deployments.
