Wolters Kluwer Unveils Its Expert AI Used by 95 of the Top 100 Global Firms
On Monday, March 30, Wolters Kluwer introduced the progress of its Expert AI strategy, based on proprietary content and validated by experts. This approach aims to enhance critical decision-making in the fields of healthcare, taxation, and accounting.
Expert AI as a Response to Generalist Chat Tools Limitations
Wolters Kluwer positions its Expert AI as an answer to the limitations of generalist chat tools. The strategy is based on three principles: grounding in proprietary and expert-validated content, transparency of responses with explanations of reasoning and evidence, and the integration of a closed governance framework to limit hallucinations. The approach combines multi-model orchestration and ongoing expert validation, described as 'by experts, for experts'. According to Stacey Caywood, CEO and Chair of the Board, 'AI can only be as good as the content and governance supporting it.'
Flagship Applications of the Strategy
Two flagship applications embody this strategy: UpToDate Expert AI in healthcare, which speeds up clinical responses while maintaining safety and rigor standards, and CCH Axcess Expert AI in tax-accounting, deployed across a cloud-native suite used by 10,000 firms including 95 of the top 100 globally and 1.4 million users. CCH Axcess Expert AI will orchestrate document intake, classification, data extraction, and advisory insights with audit traceability. Wolters Kluwer frames its deployment of responsible AI through principles of privacy by design, transparency, explainability, expert supervision, and governance, applied across its cloud-first architecture and a proprietary scalable AI activation platform.
