Quadient Launches AI Agent to Automate Customer Account Management

AI Agents Designed for Each Use Case Across the Entire Platform

The group presents this launch as a new milestone in its strategy, which consists of designing financial automation based on AI agents specifically developed for each use case, rather than adding AI features to existing processes. This native AI approach extends across the entire platform: accounts payable, accounts receivable, and customer communications management.

The company's stated objective is to automate financial operations end-to-end and improve its customers' cash flow. Quadient indicates plans to develop additional specialized features, tailored to the specific challenges of each domain, with a view to a more integrated digital platform.

Automated Message Sorting, Controlled by Client Companies

In practice, the agent sorts emails and tickets, classifies payment commitments, invoice-related inquiries and disputes, then prepares actions directly within the platform used daily by accounts receivable teams. According to the company, no additional tools are necessary.

Companies define the operating parameters of the agent, the actions it is authorized to perform, and the steps requiring employee intervention. Each action remains visible and traceable for audit purposes.

Lilac Schoenbeck, Senior Vice President of Product at Quadient Digital, believes that the functionality "combines AI speed with human oversight" and describes it as an "important step in our ambition to deploy intelligent AI agents in service of financial operations".