Edenred Joins Quintessence AI Consortium to Train Its 12,000 Employees
Edenred has joined an initiative led by the Quintessence AI center aimed at developing and deploying the first European certified training dedicated to the ethical and responsible use of artificial intelligence. This membership is part of the group's technological strategy, which places AI at the heart of its Amplify 25-28 plan.
A Consortium of Ten Industrial Leaders to Train One Million Employees
Edenred is committing alongside nine other major players (Safran, STMicroelectronics, Stellantis, L'Oréal, Sanofi, Thales, Engie, Urssaf, and France Travail) within a consortium led by Quintessence AI. The goal is to develop and deploy a certified training program designed to train one million employees across Europe by the end of 2028.
The program is called RITUAL: it is a certified online training course designed by scientists and accessible to any employee, regardless of their industry, role, or level of technical proficiency. RITUAL includes ten training modules at launch, with new content gradually added to keep skills aligned with scientific advancements, evolving practices, and regulatory changes.
AI at the Heart of the Strategic Plan Amplify 25-28
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By joining this consortium, Edenred commits to deploying the certification among its 12,000 employees. Artificial intelligence is indeed central to the group's strategy for the 2025-2028 period. The group allocated approximately 520 million euros in 2025 for investments in its products and technology, and plans to invest nearly 1.8 billion euros from 2026 to 2028.
Edenred already integrates AI across all its business lines to serve its end-users and partners: virtual HR agents in Latin America, automation of appointment scheduling in Brazil, targeted Retail Media campaigns for its merchant partners, and content production tools. Internally, AI is also deployed among teams and business processes to enhance employee productivity.
Responsibility and Regulatory Compliance
By joining the RITUAL consortium, Edenred asserts that technological innovation must be accompanied by a culture of responsibility. The group thus aims to ensure that the adoption of AI within the organization respects the highest ethical and regulatory standards, in response to the ethical, legal, social, environmental, and economic challenges posed by the deployment of this technology on a large scale.
SectorTickets restaurants›Services de traitement des transactions
Context
Period
Period: 3T 2025
Guidance from the release
Edenred confirme la solidité de son modèle économique et réaffirme ses objectifs 2025, visant au moins 10 % de croissance organique de l’EBITDA et un taux de conversion Free-cash-flow/EBITDA supérieur à 70 %.
Croissance organique accélérée au T3 2025 (+8,2 % chiffre d’affaires opérationnel) portée par toutes les lignes de métier, forte dynamique en Amérique latine et amélioration en Europe; Mobilité en croissance à deux chiffres; Solutions complémentaires en repli. Effets de change négatifs et impact réglementaire en Italie (plafonnement commissions) anticipés.
Risks mentioned
Impact négatif attendu de 60 millions d’euros d’EBITDA lié au plafonnement des commissions marchands en Italie
Effets de change défavorables (dépréciation des devises en Amérique latine, notamment réal brésilien et peso mexicain)
Environnement macroéconomique incertain pouvant affecter la consommation et la demande
Opportunities identified
Hausses des valeurs faciales des titres-restaurant dans plusieurs pays (ex. Belgique +25% à partir du 1er janvier 2026) soutenant la croissance organique
Partenariats stratégiques (Visa, Esso, grand distributeur de carburant) renforçant l’offre et l’accès au marché
Déploiement des solutions Beyond Food et Beyond Fuel et conquête du segment PME encore sous-pénétré
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