Teleperformance Shares Fall 8.37% Over the Week, Affected by Competitor's Troubles
Teleperformance experienced a challenging week, with a decline of 8.37%, bringing the share price down to 57.60 euros. This downward movement is in stark contrast to the relative stability of indices: the CAC 40 and the SBF 120 respectively rose by 0.19% and 0.13%. The weakness of the stock of the French leader in customer service relations is part of a broader negative trend, with a decrease of 32.01% over twelve months.
Impact of Competitor's Financial Loss on Sector Perception
The correction this week is partly due to an announcement by Concentrix, an American competitor and global co-leader in the sector, of a loss in the fourth quarter of 2025. Although this loss was largely due to a significant goodwill impairment exceeding 1.5 billion dollars, it was enough to revive fears about the business services sector. Teleperformance itself has been undergoing a period of adjustment for several months. Last November, the group issued an earnings warning and revised its targets downward. Since the beginning of the year, the stock has already declined by 5.40%, and over six months, the drop reaches 30.36%. These figures reflect a shaken market confidence towards the French group. For the period 2026-2028, Teleperformance aims for an annual organic growth of 4% to 6%, a current EBITA margin of around 15.5% after integrating AI-related costs, and a cumulative net available cash flow of about 3 billion euros.
Technical Analysis of the Stock
Technically, the stock is now under pressure. It is established near its support at 57.16 euros, leaving little margin before a potential bearish acceleration. The resistance is at 64.12 euros, a level that currently seems out of reach. The 50-day moving average, positioned at 60.00 euros, acts as a barrier above the current price, while the 200-day average, established at 73.76 euros, underscores the magnitude of the correction over several months. The RSI indicator, set at 39, indicates moderate selling pressure without reaching extremes, while the MACD line at -0.14 signals a bearish momentum. The Bollinger bands frame the stock between 57.68 euros at the bottom and 64.77 euros at the top, reflecting a one-month volatility of 9.11%. This volatility remains measured, suggesting that the market does not anticipate violent movements in the short term.
