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Teleperformance Shares Plummet Nearly 14%, the Worst Performer in the SBF 120

Teleperformance stock undergoes a significant correction mid-morning, despite an overall upward trend in the SBF 120. The quarterly release from American competitor Concentrix, marked by margin compression and disappointing forecasts, triggers a wave of distrust across the contact center sector. The stock marks the lowest point of the broader index and hits a new multi-year low.


Teleperformance Shares Plummet Nearly 14%, the Worst Performer in the SBF 120

An Eight-Year Low Triggered by Concentrix's Disappointing Release

The stock falls 13.62% to €44.90 during the session, after touching €43.65 intraday, its lowest level since 2018. This movement follows the quarterly release from Concentrix, a major American competitor in the customer relationship center market. The American group reported revenue of $2.46 billion for the second quarter, up 1.9% year-over-year, but its operating income dropped to $95.4 million from $148.3 million a year earlier. The adjusted EBITDA margin fell by 70 basis points to 14.1%.

The annual outlook also disappoints: Concentrix targets a diluted EPS of $10.83 to $11.18, below market expectations. The AlphaValue research firm points out increased margin pressure and a growing offshoring of activities, two factors that indirectly weigh on Teleperformance. The punishment is immediate: the stock becomes the worst performer in the SBF 120, far ahead of Kering (-4.69%) and DBV Technologies (-4.33%).

Breakdown of Technical Supports and Continued Pressure from Short Positions

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The session breaks the support level of €53.06, already breached last week, and drives the stock well below all its moving averages. The price is now 22.75% below the MM20 (€58.12) and more than 26% below the MM50 (€60.73), indicating a clear break from the trend of recent weeks. The RSI at 36 reflects the selling pressure, although it has not yet reached an extreme oversold zone. Over one month, the loss reaches nearly 29%, and nearly 45% over one year.

According to reviewed statements, ten funds hold a net short position of 12.01% of the capital, up 0.40 point over thirty days. This high level reflects a continued institutional skepticism about the group's trajectory, without yet indicating a recent acceleration in bearish bets. Based on the consensus of surveyed analysts, the stock is trading at about 3.4 times the expected earnings for the current fiscal year, a multiple that reflects persistent skepticism about the growth prospects of the sector amid changes in conversational artificial intelligence.



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Context

Period
  • Period: 9M 2025
Guidance from the release
  • Le troisième trimestre 2025 s’est globalement inscrit dans la continuité du premier semestre et a démontré la résilience de LanguageLine Solutions.
  • Chiffre d'affaires 9M 2025 de 7 623 millions d’euros (+ 1,5 % à données comparables). Core services porteurs (+ 3,2 % à données comparables sur 9M). Impact négatif des changes et non-renouvellement d’un contrat significatif sur les services spécialisés. Déploiement accéléré des solutions IA et création d’un Value Creation Office.
Risks mentioned
  • Volatilité de l'environnement commercial aux États-Unis affectant les services d'interprétariat (LanguageLine Solutions)
  • Non-renouvellement d’un contrat significatif dans la gestion des demandes de visa (TLScontact)
  • Impact négatif significatif des variations de change (appréciation de l’euro)
  • Hyperinflation en Argentine et en Turquie (application IAS 29) affectant la comparabilité
Opportunities identified
  • Déploiement de TP.ai FAB et solutions augmentées par l'IA (plus de 400 nouveaux projets d’IA sur 9M 2025)
  • Montée en puissance des solutions de back-office et services de données liés à l'IA
  • Création du Value Creation Office pour accélérer la transformation et améliorer l'efficacité opérationnelle
  • Croissance attendue en Inde et en Amérique latine pour les solutions BPO et domestiques

The information presented in this article is provided for informational purposes only and does not constitute an investment recommendation, an incentive to buy or sell a financial asset, or investment advice. Readers are invited to conduct their own research before making any decision.

Investments in the stock market involve risks, including the risk of capital loss. Past performance of an asset or market is no guarantee of future results. Any investment decision should be made taking into account your personal financial situation, objectives and risk tolerance.

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